[Last updated 21 July 2022]
Personal information is information or opinion that identifies an individual (eg. a name), or that could be used in combination with other information to identify an individual (eg. an address or phone number). It’s still personal information whether true or not, and whether or not it is recorded.
We collect, hold, use and disclose personal information for our business purposes. Once we have your information, you may receive updates or newsletters from us from time to time.
We do not sell or intentionally give away access to the personal information you provide to us.
We may update this policy from time to time and the most current version will be available through our website, with a ‘last updated’ date under the title.
If you don’t want to receive messages from us, you can unsubscribe at any time either using a link in our emails or STOP on our text messages, or by sending us an email asking us to take you off our list, or telling us you don’t want to receive text messages any more.
You don’t have to tell us who you are to browse our website. If you let us know who you are by linking through social media or completing a contact form on our website, at that point we will collect your personal information, but not before.
Collecting personal information
We try to only collect the information we need for our business purposes. That might start with a name and email address or phone number and extend to your address if you want us to send you a sample or more information.
The main way we collect personal information about you is when you give it to us, for example:
- when you contact us by phone, email or dropping in
- when you complete and submit a form on our website or via email
- when you ask us for access to information we hold about you
You agree that we may keep your personal information for as long as it is required for the purpose it was collected or for an additional amount of time if we are required to do so under applicable laws.
We aim to only keep your personal information for as long as we need it to deliver to you or update you about our products and services. Once we don’t need your information any more, we aim to take reasonable steps to securely destroy or permanently de-identify that information. For our business purposes, we usually keep customer information for around 7 years.
We would rather only get your personal information directly from you, but we also sometimes receive information from other parties. For example, if you are under 18 years old, we might receive information about you from a parent or guardian. If you link with us on social media, the information you make public on your social media will become available to us.
Social Media and other websites
Sometimes we share links to other websites. We might also use social media platforms like Facebook or Instagram to communicate with the public about what we do. Other websites and social media platforms have their own privacy policies and use your personal information for their own purposes.
If you communicate with us using a social media platform or a linked website, we might collect your personal information. We will only use it to help us to communicate with you and the public.
Collecting sensitive information
We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal history or credit history. We will take steps to appropriately protect or securely destroy any sensitive information we do receive.
If you provide us with a testimonial, you give us your consent for the use of your name and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. You agree that we might edit that testimonial for length or grammar, but not in a way that would change the meaning or make you look bad.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.
The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our website to improve your user experience and the quality of our services. To find out how to opt out of tailored advertising please check the options available here – https://optout.networkadvertising.org/?c=1
Security and overseas recipients
We use appropriate password protection for our electronic systems. We aim to store your personal information in a way that protects it from misuse, loss, unauthorised access, alteration, or disclosure.
We rely on third party providers such as document management systems, text messaging services, email services and so on that may be located overseas or may have storage or processing facilities located overseas. Unfortunately, few service providers are able to offer storage facilities located in Australia only. We aim to use only reputable providers who are able to store the information you have provided to us securely.
When you use our services, you agree to the incidental transfer of your data overseas. What this means for you is that your information may be accessible in countries that have laws providing a lower level of protection of personal information use than the laws we have in Australia.
The information that we collect about you is used only for delivering products or services to you or keeping you up to date about our products or services. We do not publish your personal information.
We may share your personal information with our advisors for the purpose of getting their advice about our business (for example our accountant), with our service providers to enable them to deliver services (for example IT consultants) and with our payment platform if we need to provide details about payment transactions.
We will disclosure your personal information when you agree to us doing so, or if we are required or authorised by law to do so, such as in cooperation with the police, or under subpoena, or otherwise in compliance with Australian privacy law.
Accessing and correcting your personal information
You can ask us for copies of the information we hold about you, which will only be provided electronically. Please send your request to [email protected]. We might ask you to provide proof of identification before we share what personal information we hold about you.
You can also ask to change or correct that information. If we do not agree with your requested change, we will keep a copy of your request with the other information we hold about you.
If you have any concerns about our use of your personal information, please write to [email protected] and let us know what the problem is. We will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commissioner, available at http://www.oaic.gov.au.